![]() 2) Scroll down to the bottom of the page and click on the “Cancel Subscription” link.1) Go to the New York Times website and click on the “My Account” tab.Saturday – Sunday.Įmail us at Expected wait time: 24 hours or less. If you are in the United States, call us at 800-NYTIMES (80). Your information is used to respond to your text message only. If you are on a mobile device, scroll to the bottom of this page to locate the Chat button. If you are on a desktop computer, you may see this option at the top right of this page. If you would like to speak with one of our Customer Care advocates, here’s how:Īsk us a question via chat. Here’s how the Times says to do it – note that in order to access the chat feature you must be logged in to your New York Times account How to Cancel an Online New York Times AccountĪs we said above, in order to cancel a NYT account, you have to deal with one of their customer service reps. So, that is the ultimately unsatisfying answer to how to cancel an online New York Times account: you have to deal with a “customer care advocate”. The Internet Patrol So there is nowhere/no way to cancel an account on your own? :-\ Like no link? Tom: To completely disable the account in our systems it must be done by a customer care advocate. The Internet Patrol: Yes, there was no option to close an account, only to change the email address The Internet Patrol: Thank you! For future reference, how does one do it without having to contact someone like yourself? I went ahead and removed your email and closed this account. Tom: Yes, I was doing this request for you. The Internet Patrol: It’s nothing more than my name and email address, I do not have a paid subscription Please give me a few moments while I take a look at your account. Tom: I went ahead and located the account. Please give me a few moments to get your account located. Tom: I would be more than happy to assist you with this. There is NO such option from account settings The Internet Patrol: I need to know how to *close* my account, removing my data (especially my email address). Tom: Hello, thank you for contacting The New York Times, my name is Tom and I will be assisting you today. Note in particular the parts we have bolded: Here, below, is an actual chat conversation that we had with a New York Times “advocate”, let’s call him Tom (not his real name). Put more clearly, your email address is the commodity, because that is the conduit through which, ultimately, they monetize you. Put another way, the New York Times has intentionally made it very easy for you to create an account – to get your email address – and intentionally made it very difficult to cancel that account, because, of course, just as with so many other online services (Facebook, Google, etc.), you aren’t the customer, you are the commodity. That’s right, your account – your free NYT account, that account that they are hammering with email, cannot be canceled without your personally contacting customer service. You can’t find anything even close to resembling a link or even a clue to cancelling your NYT account.Īnd that’s because there is no way to cancel your New York Times account online. So you log into the New York Times website, go to your account, and search for the “cancel account” link. So by day 5 you’re ticked, and you decide to just cancel the darned free (read as “useless”) account. But c’mon – they clearly know that you don’t want it. Now, you know (because you read the Internet Patrol) that by law they have 10 days to keep sending you stuff once you unsubscribe. So you go into your NYT account and unsubscribe from everything. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP. The Internet Patrol is completely free, and reader-supported.
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